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Updates to our privacy policy

We’ve updated our privacy policy to reflect changes to the way we process your data – see changes.
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Customer Success Team availability: 26 and 27 May

The Customer Success Team will be unavailable all day on Thursday 26 May and from 11:00 – 11:45 on Friday 27 May.

How can we help?

Having trouble with something on your application? Search our FAQs to see if you can find an answer to common issues people contact us about, or find out how to get in touch below.


Got a question? Check out our FAQs and further useful information for all schemes.

Connect with us

If you have a question, or want to know more about what's happening at UCAS, there are different ways to get involved.

We don’t have an email address, but you can reach us with a direct message on Facebook or Twitter.

If you want to keep up-to-date with everything we’re up to, then you can also follow us on Instagram.

Still have a question? Give us a call

Our normal opening hours are Monday to Friday from 08.30 to 18.00.

Calls will be charged at your standard network rate.

Please have your Personal ID number ready so we can find your records quickly.

Applications to:
  • undergraduate degree courses
  • postgraduate teacher training programmes in Scotland and Wales
  • MA/MSc courses  in social work, nursing and medicine, or LLB accelerated programmes

UK phone number

International number


This is the application service for undergraduate and postgraduate performance-based music, dance, drama, and musical theatre courses at UK conservatoires.

UK phone number

International number

If you need to write to us

If you want to send us a letter, you can write to us at;

New Barn Lane
GL52 3LZ

For more details about UCAS, please visit our company information page.

Do you have hearing difficulties?

Call the Text Relay service followed by the relevant number.


Outside of the UK

+44 151 494 1260 (text phone)

You'll need to ask the operator to dial the relevant number.

Compliments and complaints

Let us know if you’ve received excellent service, or if you need to make a complaint.